Delta Reviews

They canceled my flight and rebooked me automatically to the day before my original flight. That doesn't work for me and I simply want to rebook to the next day from my original flight.
In the app, I can't do it because it's a basic economy ticket that I purchased after Apr 30, 2021 and they put back those restrictions again, and they canceled my flight!!
When you try to call, well, they don't pick up. Was on hold a first 4 hours, then later that day 3 hours and still nothing. Today, they offered me a call back within 3 hours 40 minutes, still nothing 5 hours later.
There's no excuse to treat customers this way!

They were very very rude people the staff was very unfriendly they were very pushy almost lost my luggage no notification from the staff during a flight schedule change

Nobody had a mask on and the "stewardess" transvestite called me a niqqer when I asked for a banana.

I will no longer fly Delta ever again. Don't care if you recant your ridiculous insertion into Government Affairs, but you are dead wrong. Americans will support businesses (over all shapes, sizes and colors) based on product, value and service NOT YOUR STUPID WOKE VIEWS! Bye Bye

Who are you to voice your political views? Just do your job.... I use to fly Delta but no more... I certainly don't want to fly with a company that has more interest in the passengers political view than getting them safely to their destination. I wonder how your airlines will operate with the new green deal? Didn't our tax dollars bail you out?

I had a terrible experience flying recently. Flying during Covid is stressful enough and then not gaming this whole situation not serious is a big no no for me. The only reason I’m not giving only one star is because the the plane got to its destination on time. In the future I’ll continue flying Jet Blue.

My husband recently flew round trip to Tucson AZ from Portland OR and had issues both ways. There were delays and both times the flight crews of the connecting flights gave him dirty looks and made very rude comments to him as he boarded. Neither delay was his fault, nor was it his fault that the gates weren't close to each other. We, nor anyone we know, will fly this airline in the future, even is it's less expensive.

Ticket prices are generally good, but not better than Spirit. The customer service and flight experience is really great though. The flight attendants are really nice.

I have a love/hate relationship with delta. They fly almost everywhere but their service is iffy. Popular and busy routes flights are always packed and impossible to get upgraded. Smaller routes are great but the planes are small and cramp. Cant win :/

I want to share the sad and frustrating experience I had with Delta.
I was supposed to go on a flight on the 11/26/2020 thanksgiving eve to see my family in Israel.
Flight number DL234 Departing JFK 26 Nov.
When I travel I normally take my emotional support dog with me and we only flying delta.
When I got to the check-in point in JFK the lady didn't ask me any questions about my dog and she was even happy to see her, I paid 100 USD extra for the extra 4 pounds I had and I continued with my journey to the airplane.
When I got to my gate ( B41) a lady named Asha along with her supervisor( I can't remember the guy name ) plus he never even mentioned his name asked me for my dog's documents, and because we travel a lot I have everything ready Including the health form singed from my doctor, another singed documents from my dog's vet and all of the requested files from Delta plus all of the vaccines since the day she was born.
When I provided Asha with the documents all she was saying is " you need to do it via email, which is not true (not anymore) I am aware of the process and I sent delta the documents via email a few weeks before the flight but I got an email back from Auto-Reply Delta that saying Animal Related Requests - Action Required – Bring Documentation to Airport on Day of Departure ( attached).
When I explain it to Asha and even wanted to share with her the email she said " I am not asking!! I am saying!!! this is not true!"
At this point, I realized that something is wrong and I am about to miss my flight.
The supervisor that I can not recall his name ( no name tag) asked for the documents once again, I have provided him with all of the 15 documents I have after a couple of minutes without really looking or checking the files he got back to me claiming that I am missing the mental health and he got to cancel my flight, which he did a minute after without even letting me talk at same time Asah was saying this is it you are not our client anymore so you can leave or I call to security, security? what did I did wrong that you are calling the security all I wanted it to go back home for a couple of months with the emotional support dog that I got since I left the military.
I asked the supervisor what I can do, even explained to him that I have nowhere to go and showed him the file that he needs, but he was just keeping saying that this is not the right file, I asked him how it's not the right file If I am doing it all the time and I have 0 issues traveling with my dog, then he answered " you need to do it at the check-in point and that's your fault not telling them about your dog.
I told the supervisor that this is not my job and if they didn't ask me questions about my dog how I can know that is a problem.
I will just mention that they saw my dog at the check-in as they even petted her.
I offered the supervisor to pay money for a ticket for my dog and of course, he ignored my request.
At this point, they closed the doors on me and canceled my flight.
I decided to stop talking with the front gate desk and get on the phone with delta customer service.
The customer service lady really wanted to help and she even said that my dog is approved to go on the flight ( she probably saw that is not the first time).
She asked to talk with the supervisor but unfortunately, the supervisor didn't want to talk with me or to her.
I told the supervisor and Asah that I don't have where to go and I really need to go back to Israel, this is was my last day in my apartment in NYC, but they didn't really care all they did Is to get mad at me like I did something wrong.
The supervisor and Asah didn't tell me where my suitcases are and I ended up leaving the airport without my suitcases (worth more than 10K).
I am feeling disappointed by the company I placed my trust in for more than 10 years I am flying only delta and I can tell you one last thing I am not going to do it anymore

Hi my name is Dawn Willie. On my trip I went from MSP to Tampa. On the Tampa flight I had a aniexty attack. I couldn't go on the first flight so they rebook another flight at 1:30 next day. I floght was delayed 2 hours. By the time I was going to on a 2and flight I couldn't do it so I got off. On third flight agent name John went out his way me talk to a doctor. I felt much better. He told me take extra antidepressants medication. It work. I want to thank you to all the staff to help me get on my flight so that I can get back home. I will always will flight with delta.

Fantastic service on board first class, friendly staff, delicious food. Over all a better first class experience than Virgin.